How to retain fans
Don’t know how to maintain fans?
How to retain different types of fans?
I hope this document can help you understand how to retain different types of fans!
1. Fans Category
As an operator, if you want to help the anchor to operate fans efficiently, you must first understand the fan portrait, classify most of the fans in the live broadcast room with basic and simple logic, and formulate targeted maintenance strategies to guide the anchor to maintain fans.
Operators and anchors should focus on operations according to different types of fans. In the case of limited time and energy, operators can give priority to operating fans who are willing to pay for live content and are highly active. Some fans are not willing to give gifts, but they are highly active in the live broadcast room and can drive the atmosphere of the live broadcast room. If the anchor only pays attention to the anchor who gives more gifts, the live broadcast room may not be able to retain people and lose fans.
2. Different types of fans maintenance
We mainly maintain these four types of fans from three perspectives. The anchor can maintain fans through daily sharing on social media platforms, enhancing communication with fans, doing a good job of daily fan maintenance, and community maintenance for fans.
1. Daily sharing on social media platforms
Social media platforms are an important tool for maintaining people's impressions, perceptions, and connections. They are also a direct way for anchors to show their style after they go off the air. Anchors can often share their daily lives on social media to let fans know more about their daily lives. It should be noted that the overall personality of the anchor should be positive and positive. Avoid posting advertisements on social platforms. If you are full of negative energy, it will make fans lose the desire to know more.
2. Enhance communication with fans when not on the air
Anchors can make this type of fans closer to their daily lives. Anchors should pay attention to the frequency of communication with this type of fans. Many anchors' communication with fans is limited to telling fans that they need to start broadcasting soon and hope that they will support them. However, fans will feel that they are not valued and may lose in the long run. In order to avoid such a situation, even when the broadcast is not on, if the anchor can remember them, take the initiative to contact them, send photos of themselves going out to play or share interesting things they have encountered, it will strengthen the connection between each other. Communication is a bridge to build relationships. No one is willing to do things that are not rewarded, and the psychology of fans is the same, so fans should feel that they are being treated seriously and sincerely by the anchor, and even feel that they have a certain weight in the anchor, so that fans can support and pay attention to the anchor for a long time.
3. Do a good job of daily care for fans
For fans with high daily closeness, the anchor can carry out daily maintenance work. For example, during the live broadcast, fans revealed their birthdays or preferences, and the anchor can record this information. When encountering holidays or special dates, such as fans’ birthdays, you can express blessings, send small gifts that represent your heart, and even bless in the live broadcast room. These small thoughts can reflect care and make fans feel that they are treated sincerely.
4. Community operation
1. Group chat maintenance
For inactive fans, operators and anchors can adopt the model of community operation. Through group chat, some inactive fans can be turned into highly active users. The purpose is to free up some of the host's energy, let users develop community attributes, increase their understanding of other users in the group, and become familiar with each other, so that they will have stronger stickiness to the corresponding host. This process is actually equivalent to allowing each user to participate in fan maintenance, which is a process of mutual maintenance between fans.
2. Do a good job in community management
In the community, fans may speak freely, and fans may make negative and malicious comments to the host, hurting the host and other fans. Therefore, it is important to have community managers. The host can select several members from the fans and operators to establish their own core group, let these people help themselves manage the fans in the group, understand the demands of other fans on the host, and improve the stickiness of the entire group through high-frequency speeches and high activity. With such one or several main members, the community will be more cohesive and controllable. When the host has a competition or an event, it is easier to mobilize the enthusiasm of the fans in the group.
3.Important matters regarding fan maintenance
We mentioned above how to maintain different types of fans. There are some key points to note in daily fan maintenance:
Don't judge the consumption power of fans based on the account level
As an operator, you should always remind the anchor not to judge the support of a user based on the level of an account. High-level accounts grow from low-level accounts. The consumption power of fans should not be underestimated. These users may have just entered the platform, or have not yet encountered content that can attract payment on the platform. Many high-level users may already have one or more fixed anchors, and are just passers-by in the anchor's live broadcast room. New anchors should pay special attention. When there are not many people in the live broadcast room at the beginning, they need to try their best to take care of everyone who enters the live broadcast room.
Don't be soft-hearted in the face of extreme fans
Some fans have extreme ideas or some unusual requests after joining the community. Tell the anchor that you must not be soft-hearted and should remove the fans in time. If the anchor has no way to deal with it, remember to seek help from the operator or the company.